Cassper Nyovest Slams Uber Eats After Courier Allegedly Steals Gift
South African rap star Cassper Nyovest has publicly criticized Uber and Uber Eats after a courier allegedly stole a gift intended for a friend. He described the experience as "complete rubbish" and vowed to never use the service's courier option again. The incident highlights frustrations with app-based delivery services and their customer support.
Nyovest's Public Outcry on Social Media
Posting directly to X (formerly Twitter), @Casspernyovest tagged @Uber_RSA and @UberEats, explaining that the driver, identified as "Dymon," marked the package as returned despite never bringing it back. "Yesterday I tried to send a gift to one of my friends through Uber courier and the driver decided to steal the gift and report that he returned to me!!!" he wrote. He also noted that it had been over 24 hours without a response from Uber support.
“@Uber_RSA @UberEats Uber has become such complete rubbish !!!! Yesterday I tried to send a gift to one of my friends through uber courier and the driver decided to steal the gift and report that he returned to me !!! The name of the driver is Dymon and it’s been over 24 hours…”
Nyovest emphasized that the stolen item was "such an expensive gift," and that repeated attempts to contact the company via email had been unsuccessful. He expressed his frustration, stating, "I never use Uber courier again!!!! This happens after they have stolen food sooo many times!!! Such rubbish!!!!"
The Bigger Picture: App-Based Gifting Challenges
This incident underscores the challenges associated with app-based gifting services. The process relies on a chain of micro-handovers: pickup, transit, drop-off, and confirmation. Cassper Nyovest's experience suggests a breakdown in this chain, with a discrepancy between the app's report and the actual delivery status. Many app users share similar frustrations regarding lost or tampered-with deliveries and slow customer support response times.
Community Reactions and Previous Experiences
Following Nyovest's public complaint, many users shared their experiences. Some cited similar incidents of theft or misrepresentation by delivery drivers. Users also commented on what they believe to be poor customer service and a lack of accountability from Uber. The incident has sparked debate about the reliability and trustworthiness of these delivery services.
One X user commented: "Uber doesn’t care much when these guys do this. Once a chap tried this, and the next day he found me waiting for him outside his house. The shock on his face was outstanding. They apologise very quickly. Never allow these bad apples to try to make you a fool."
| Aspect | Details |
|---|---|
| Affected Party | Cassper Nyovest & His Friend |
| Service Involved | Uber Eats Courier Service |
| Alleged Offense | Theft of an Expensive Gift |
| Reported Issue | Lack of Customer Support Response |
