By Bruce MacKenzie, ABC
Photo: ABC News
Optus says a problem with a mobile phone tower at Dapto led to failed emergency calls early on Sunday.
It says it has confirmed with police that all callers who tried to contact emergency services are OK.
The latest incident comes 10 days after a disastrous outage that led to hundreds of failed triple-0 calls.
Embattled telco Optus is investigating another network outage that led to nine failed triple-0 calls near Wollongong on the NSW south coast.
Optus has issued a statement saying the problem stemmed from a mobile phone tower site in Dapto.
It affected calls between 3am and 12:20pm on Sunday, including calls to the triple-0 network.
Optus says it had confirmed with police that "all callers who attempted to contact emergency services are OK".
According to Optus the triple-0 call failures included:
A caller who needed an ambulance and used another phone to contact emergency services.
A caller trying to call emergency services who could not get through.
Four calls referred to NSW Police to undertake welfare checks, including two from the same address (all confirmed as OK).
Two callers who accidentally called triple-0.
The outage came just 10 days after a disastrous outage that led to hundreds of failed triple-0 calls.
The deaths of four people have been linked to the outage and the Australian Communications Media Authority (ACMA) has launched an investigation.
In November 2023, Optus experienced a nationwide outage.
ACMA found Optus failed to provide access to the emergency call service for 2,145 people during the outage.
The telco was fined $12 million for this in 2024 and the public was assured it would not happen again
Optus has estimated about 4,500 people were affected by the Dapto outage and has apologised to the affected customers.
Service to the area has now been restored.
- ABC
[SRC] https://www.rnz.co.nz/news/world/574451/optus-investigates-outage-that-led-to-failed-triple-0-calls-in-nsw
